Have you ever applied for a mortgage or a home refinance ? What a frustrating experience. Today I was told the mortgage company I use is experiencing 4 to 5 week delays in approving refinances. Wow. I don’t think my business would survive if I told clients I would get back to them in four to five weeks. Would yours ?
The mortgage business needs a shake up and re-imagination !
When we get too busy and cannot return client calls same day or turnaround client work within a week, we hire more people. That works for us. How do you deal with managing client expectations during busy times ?